Digital tools with a human touch: the future of MEWP training

Mobile elevating work platform (MEWP) training has undergone rapid change in recent years, driven by advances in digital technology and accelerated by challenges such as the COVID-19 pandemic.

From virtual learning environments and simulators to AI-powered feedback tools and e-certification systems, training providers are increasingly integrating new technologies to enhance the learning experience.

Yet, despite these innovations, many in the powered access field agree on one key point: human interaction – between instructor and trainee – remains central to developing competent, confident, safety-focused MEWP operators.

The most immediate and visible change in MEWP training in recent years is the shift towards digital learning platforms.

“Technology has significantly impacted the way MEWP training is both delivered and accessed,” says Steve Booker, managing director of Kentek Training and former chair of the IPAF Training Committee.

“From digitized learning platforms and ePAL apps to more advanced use of simulators, the industry has seen a shift towards blended learning solutions.

“These developments allow us to provide training that is more flexible, engaging and accessible, while meeting the high safety and compliance standards required in our sector.”

Bradley Caddick, training center director at Braden Plant Hire, echoes that sentiment, noting how the pandemic acted as a catalyst for digital adoption across the industry.

“COVID really drove the rapid involvement of technology to help maintain social distancing,” he says. “E-learning rules were changed to reduce the need for in-class testing, which has meant a huge increase in e-learning even today.”

Today, many training centers use e-learning to deliver theory modules remotely, allowing learners to complete sections at a pace that suits them.

This not only increases scheduling flexibility but also allows more time for practical training during individual sessions.

Some centers also offer practical-only training days, supported by pre-completed e-learning modules.

Both training leaders say powered access Hybrid learning – combining online theory with practical instruction – is now a core part of their approach.

,[At Kentec]“We use e-learning to deliver theoretical knowledge in a flexible, self-paced environment,” explains Booker. “This leaves more time for practical assessment and instructor-led conversations.”

“This approach helps learners retain knowledge better, supports different learning styles, and ensures that the practical elements of the training are delivered as effectively as possible.”

Caddick has found that hybrid learning offers tangible benefits to employers, too. “The biggest advantage is that almost all courses have an e-learning version of the theory – so use the user training [for example] Now standard operators can become part of the curriculum using e-learning.

“Many of my customers are starting to favor this approach. Not only are they getting two courses in one day to avoid losing their operators for several days, but the two training courses complement each other.

“When done together, it really helps reinforce the knowledge learned on each course.”

Administrative tools and platforms are also helping to streamline the training process. Caddick points to systems like IPAF’s ePAL portal. Although he does not currently use third-party software, he acknowledges its value.

“There are a lot of software companies out there that have very well-crafted specialized solutions for managing training. IPAF’s new portal is a great tool for managing certifications and staying on top of e-learning allocation,” he says.

The ePAL app acts as a digital wallet, allowing operators to store digital PAL cards on their smartphones, access safety guides, log experiences and complete pre-use checklists.

Beyond administrative tools, simulation and virtual reality (VR) technologies are also gaining popularity in MEWP training, especially for advanced operator courses.

However, both Caddick and Booker caution against viewing these technologies as a replacement for real-world instruction.

Booker noted that Kentek has tested the use of IPAF-approved simulators. “They can be very effective tools in raising awareness of risk, providing safe exposure in dangerous scenarios and helping new operators build confidence before moving onto real machines.

“However, although these technologies are valuable, they complement rather than replace practical training.

“Real-world MEWP operation, with all its change and unpredictability, is essential to competency.”

Caddick agrees, especially when it comes to assessing operator behavior. “VR can be a good tool to give candidates an experience of what the course will cover, but in my view it cannot replace the real thing.”

He adds: “When running advanced operator courses, it is important to take into account the individual aspect and assess how a candidate familiarizes himself with a specific machine.”

While digital tools have expanded the reach and efficiency of training, neither Booker nor Caddick see them as a substitute for the human expertise that underpins effective teaching.

“No matter how advanced technology becomes, the human element of training is irreplaceable,” says Booker.

“Instructors bring real-world experience, judgment and the ability to adapt to the needs of the individual learner in a way that machines cannot easily replicate.”

Caddick sees it every day at work. “Most of the candidates I train are working in the construction industry and often their initial thought is that most training is just a ‘tick box exercise’.

“Meeting a trainer who has real-world on-site experience from a similar industry background helps them realize the gravity of the situation and the benefits of good training.”

Good trainers tailor their approach based on subtle cues – something technology can’t do yet, he adds.

“You get to know how specific candidates learn and can tailor your tuition style to suit them. This is something current technologies struggle to do,” he says.

Despite the benefits, it is clear that integrating new technologies into MEWP training comes with challenges, with cost often seen as a major barrier.

“The most significant barriers are the initial investment costs and the cultural change required,” says Booker. “Advanced simulators and VR systems can be expensive to purchase and maintain, which is challenging for many training providers.

“In addition, both trainers and reps can sometimes be hesitant to adopt new technologies, especially if they are unfamiliar or they feel they dilute the ‘hands-on’ element of the training.

“Overcoming these barriers requires careful integration and clear communication of benefits.”

Caddick highlights similar issues including demographic resistance. “There is some resistance to implementing technologies among some long-serving instructors and older demographic candidates.”

He believes that a more transparent rollout process and better practical support will help training centers adopt the new systems more smoothly.

Looking to the future, both experts expect further improvement of simulation and digital platforms, with artificial intelligence (AI) playing a supporting role.

“AI will likely play an increasing role in assessing learner behavior, tailoring training to individual needs, and even predicting potential risks or competency gaps before they arise,” says Booker.

“Over the next decade, AI can support trainers in providing data-driven feedback while ensuring consistency across the industry.”

Caddick is more cautious, seeing AI primarily as an administrative tool. “I personally don’t see AI playing any direct role in training delivery, other than helping with curriculum development and documentation. There will always be a need for a human element for practical training.”

As the MEWP training sector continues to grow, one message is clear: technology is a powerful enabler, but it cannot replace the vital role of human trainers.

Digital tools can improve efficiency, support multiple learning styles and provide valuable resources before and after training.

But confidence, competence and safety on site are built through practical experience, personal interaction and guidance – qualities that remain firmly the domain of experienced trainers.

“Ultimately, technology will enhance our training – but the trainer remains the center of effective MEWP training,” says Booker.

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